CITGO Follow-Up

Aside from a corporate-speak form letter, CITGO hasn't committed to actually doing anything about its Gary, Indiana station that refused to call 911 after a woman customer was robbed at knifepoint. I think they're hoping people will forget about it and the controversy will just quietly go away.

Not if I can help it. But I'm just one guy. If you agree that this should not die a quiet death from apathy, please send an email demanding to know why customers should put themselves at risk due to CITGO's refusal to take meaningful action--especially since we have so many other choices when it comes to where we can buy our gas. Please encourage pro-gun blogs to push this, and if you have a blog, please take up the cause and rally your readers.

Here's my follow-up email to "Customer Service Representative" Bruce McCall:

Dear Mr. McCall,

I see that Keith Olbermann gave your Gary, IN station manager an award of sorts on a recent MSNBC program, although I doubt being a candidate for "worst person" is the sort of press you folks covet:

Third on the list was the manager of a Citgo station in Gary, Ind., where a woman was robbed at knifepoint while filling a church van with gas. When she ran inside and asked the clerk to call the police, he advised her to use her cell phone because of a store policy that instructs clerks not to place such calls because they could anger the criminals.

You made noises about "de-branding the station" in the form letter you sent out to those of us contacting CITGO with our outrage, but you never really committed to doing anything about this. I replied to you 12 DAYS AGO asking when you would let the public know how this has been resolved. So I will again ask you, publicly this time:

When can we expect an announcement from CITGO on how this has been resolved?

David Codrea

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