I received the following email from Bruce McCall, Customer Service Representative for CITGO. You remember the story.
I think Mr. McCall deserves credit for following through with this reply, especially since it would have been easier to just ignore me.
Dear Mr. Codrea,
I apologize for the delay in getting back to you, but we wanted to make sure that we investigated this incident thoroughly. I would like to update you on what we have learned and what actions have been taken following the robbery at the CITGO station in Gary.
The owner of the station has made a public apology to the robbery victim, replaced her stolen money and met with Gary Mayor Scott King to discuss ways business owners can work more effectively with city and police officials. This meeting has had a positive result -- according to the police chief, the Gary Police Department intends to sponsor a series of sessions for local gas station owners and employees.
Since the station owner has taken these actions, CITGO Petroleum Corporation will not de-brand this retail outlet. Remember, CITGO does not own or operate any of the more than 13,000 branded locations. Actions such as those of the attendant do not reflect the commitment that CITGO has to the communities where we do business.
We appreciate and share your concern over such matters. Rest assured that we do not take these things lightly.
Thank you for your time and concern,
Bruce McCall
I think Mr. McCall deserves credit for following through with this reply, especially since it would have been easier to just ignore me.